Customer Advocacy Specialist (Contractor)

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

We're looking for a highly organized and proactive Customer Advocacy Specialist (Contractor) to join our dynamic team, working closely with the Customer Advocacy team. This role is crucial for scaling our customer reference and advocacy programs, ensuring we leverage our most passionate customers to drive significant business impact.

In this role, you'll be instrumental in managing key advocacy programs, enhancing sales enablement, and supporting our global reporting efforts. You'll be a vital link between our customer success stories and their broader impact across marketing and sales and will report to the Director of Customer Advocacy & References, Marketing.

• Location - USA (Remote)
• Duration -  12 months 

Your Impact:

• Reference Program Management & Growth:
  • Own the FY26 Global Peer Influence (GPI) Program Plan: Develop and execute the annual plan for our GPI program, including defining priorities, identifying key Customer Success/Professional Services journey milestones for advocacy opportunities, and managing SPIF incentives for Sales. You'll also lead any required sprints or initiatives leading up to our Magic Quadrant (MQ) submission.
  • Manage 1:Many private calls with (Chat-with-a-Champion): Partner with the reference management team to maintain quarterly planning and execution for associated campaigns, ensuring consistent engagement and impact.
  • Boost Sales Communications: Develop and implement strategies to increase effective communication with our sales teams, ensuring they are well-equipped with the latest customer advocacy assets and success stories.
• Program Operations & Global Support:
  • Global Reporting: Contribute to global reporting efforts for customer advocacy, tracking key metrics and providing insights into program performance.
  • Champion Program Asset Packaging: Collaborate with field marketing teams to package compelling customer champion program assets, driving both external and internal engagement.
  • Event Swag Management: Own and manage all swag orders for customer advocacy events, ensuring timely delivery and brand consistency.
  • Web & Shared Service Liaison: Act as the primary point of contact for web and shared service needs outside of the core GTM Customer Advocacy team, including website tagging, story tracking for our database, and managing the YouTube channel for customer content.

Your Experience

• Experienced in Program Coordination (4+ years exp): You have a proven track record of managing complex projects and programs, ensuring deadlines are met and stakeholders are aligned.
• Customer Advocacy 3+ years experience. ​​While not required to be a seasoned expert, a basic understanding or strong interest in customer references, testimonials, or advocacy programs 
• Strong expertise in Gartner Peer Insights program management.
• Detail-Oriented & Organized: You excel at managing multiple tasks, keeping track of intricate details, and maintaining clear records.
• Strong Communicator: You can effectively convey information to various audiences, from sales teams to marketing colleagues.
• Collaborative Spirit: You enjoy working cross-functionally and building strong relationships with diverse teams.
• Proactive & Resourceful: You anticipate needs, solve problems independently, and take initiative to improve processes.

What Makes You Stand Out:

• Experience with customer reference management platforms or databases.
• Knowledge of sales enablement tools and strategies.
• A knack for identifying compelling customer stories and understanding their impact.

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location.  For candidates who receive an offer,this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position: $45/hour to $50/hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits.  Magnit offers Medical, Dental, Vision and 401K.

Information about Palo Alto Networks

At Palo Alto Networks®, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.