Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.  

Palo Alto Networks is looking for a Customer Success Engineer  - Contractor to work with NGFW team and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

• Location - Plano, TX (Hybrid - 3 days in office)
• Duration -  12 months 

As a member of our team, you will be shaping the future of cybersecurity. 

Our CSEs provide product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, 

This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies. 

Your Impact

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Your Experience

• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Education

Bachelors or Masters in Engineering

Our Team

Customer Success Engineers (CSEs) are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service through tailored end to end technical execution & guidance. Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customers tech environment.

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location.  For candidates who receive an offer,this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position: $40/hour to $45/hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits.  Magnit offers Medical, Dental, Vision and 401K. Note: Magnit is not able to provide assistance to candidates requiring sponsorship or a visa for this position.     

Information about Palo Alto Networks

At Palo Alto Networks®, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.