Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.  

Palo Alto Networks is looking for a  Service Product Manager to work on the GCS Offer Management Team. This position will report to the Director of Offer Management and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

• Location - Remote - USA
• Duration -  12 months 

Your Impact

This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

• Hands-on Execution & Documentation: Translate defined service strategies into detailed, actionable requirements documents. Ensure all requirements are meticulously documented and handed off to technical teams.
• SKU Implementation & System Readiness: Manage the tactical rollout of new service offerings, including hands-on SKU creation, pricing configuration in internal systems, and packaging setup.
• User Acceptance Testing (UAT): Design, coordinate, and execute UAT for new services and systems. Track bugs, manage resolutions, and ensure operational readiness before launch.
• Cross-Functional Delivery: Act as the operational engine for the service introduction process. Partner with Engineering, IT, Finance, GTM, and Services teams to track milestones, resolve tactical blockers, and ensure on-time delivery.
• Performance Tracking: Support leadership by tracking key success metrics, adoption KPIs, and customer satisfaction data to monitor the health of launched services.
• Collateral Support: Assist Product Marketing and enablement teams by providing the technical and operational details necessary to create internal sales materials and customer-facing collateral.
• Release Alignment: Track product team release schedules proactively and ensure services readiness aligns with software/product updates.

Skills

Core Technical & Operational Skills (The "Doer" Skills)

• Requirements Documentation: Proven ability to write clear, highly detailed Service Requirements Documents (SRDs) and Product Requirements Documents (PRDs) that leave no ambiguity for technical teams.
• SKU & Catalog Management: 5-8 years of hands-on experience configuring, implementing, and managing SKUs, pricing, and packaging within backend systems.
• Testing & Quality Assurance: Experience designing, coordinating, and executing User Acceptance Testing (UAT) to ensure service operations are bug-free before launch.
• Process Mapping & Operationalization: Ability to map out the "quote-to-cash" or "concept-to-launch" lifecycle for services and identify operational bottlenecks.
• Metrics & Reporting: Comfortable pulling data and tracking key performance indicators (KPIs) related to adoption, profitability, and customer satisfaction.

Domain & Industry Expertise

• Preferred Domain Knowledge: Familiarity with the CyberArk product portfolio (e.g., knowing product names, basic use cases, and the general ecosystem). Deep technical delivery expertise is not required, but high-level product awareness is a strong plus.
• Industry Background: Solid understanding of SaaS, Enterprise Software, Professional Services, and Customer Success operational models.

Tools & Technologies

• System Familiarity: Working knowledge of CRM and CPQ systems (e.g., Salesforce) and how they interact with SKU deployment and service quoting.
• Execution Software: Proficiency in standard project and product management tools such as Jira, Confluence, Asana, or Smartsheet to track milestones and document requirements.

Cross-Functional & Soft Skills

• Stakeholder Alignment: Strong ability to act as the "connective tissue" between Product, Engineering, IT, Finance, and Go-To-Market (GTM) teams.
• Detail-Oriented: Hyper-focused on the tactical details that can make or break a service launch.
• Clear Communicator: Excellent written and verbal communication skills, capable of translating complex concepts into actionable operational steps for downstream teams.

Education

• Required: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Preferred: Certifications in Product Management (e.g., Pragmatic Institute), Agile/Scrum (e.g., CSPO, CSM), or Project Management (e.g., PMP, CAPM) that demonstrate a strong foundation in process and execution.

Compensation

The compensation offered for this position will depend on qualifications, experience, and work location.  For candidates who receive an offer,this is the pay range that Magnit (the staffing agency) reasonably expects to pay for this position: $100/hour to $110/hour. Please note that the compensation information in this posting reflects the hourly wage only and does not include benefits.  Magnit offers Medical, Dental, Vision and 401K.

Information about Palo Alto Networks

At Palo Alto Networks®, everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.